Practice Information

It is our goal at Trinity Family Medical Center to make your visits at our office as pleasant, comfortable and worry free as possible. In order to do this we have established certain office policies to enable us to have the best possible relationship with our patients.

• Scheduling and Cancellations: As a courtesy to our patients we make reminder appointment phone calls/e-mails 24-48 business hours before your appointment. If you are unable to make your appointment please notify us 24 hours in advance. A $25.00 fee will be charged if an appointment is confirmed and a patient does not show or notify us in advance. This applies to all patients, regardless of insurance.
• Prescription Refills: Preferably refills are to be completed at the time of your appointment. If you do not have an upcoming appointment but need refills please contact your pharmacy or request on our patient portal. We ask that you please allow 48 hours on refill request.
• Medical Records: Records will be sent to requesting offices as a professional courtesy. If you desire a copy of your medical records there will be a minimal charge of a $1.00 per page.
• Paperwork Request: We do our best to accommodate request for the doctor to complete paperwork, therefore paperwork will be completed within 10 business days from the date of receipt for a minimal fee of $25.00. This fee is NOT covered by insurance.

Financial Matters

• As always, if you have insurance we gladly file your insurance claim. It is the patients’ responsibility to provide all the necessary and correct information to ensure timely processing of the claim(s). We do request that you pay your portion at the time of service; this includes co-pays, deductibles, etc.
• Please ensure to make a formal payment arrangement on all past due balances. The billing department makes every effort to handle arrangements in-house, however unresolved balances will default to an outside collection agency and all appointments will be cancelled until balance is paid in full.
• There will be a $30.00 returned check fee plus the amount of the check, which must be paid in the form of cash or money order. We will no longer accept checks as form of payment.
• ONLINE PAYMENTS AND STATEMENTS are now available on the patient portal.